Order Cancellation

You may cancel your order at any time before it has been shipped. If you wish to cancel an already paid order, please reach out to our customer support within 12 hours of placing the order. Once your order enters the packaging and shipping phase, cancellations will no longer be possible.

Refund Policy

We stand behind the quality of our products with a 100% money-back guarantee. Should you receive a defective or damaged item, please notify us immediately, and we will provide a return address and offer you a replacement or a full refund, as you prefer.

How to Initiate a Refund

If you're not completely satisfied with your purchase, contact our support team to help resolve the issue. We'll make every effort to ensure your satisfaction.

Return Shipping Costs

Customers are responsible for covering any return shipping costs. Please ensure that the returned item is packed securely and includes the original packaging to prevent any further damage.

Exceptions to Refunds

We will not issue a refund in the following situations:

• Failure to receive the order due to factors within your control, such as providing an incorrect shipping address.

Timeframe for Refund Requests

Refund requests can be submitted within 15 days after the guaranteed period for delivery (45 days) has elapsed. To request a refund, send us a message through the Contact Us page on our website.