Shipping & Delivery
Shipping & Delivery
FREE SHIPPING
We're delighted to provide all AuroraMate™ customers with exceptional value and service. Enjoy free shipping from our warehouses located in both Europe and the USA. We partner with trusted carriers like FEDEX, USPS, DHL, and DPD to ensure safe and efficient delivery of your orders.
INTERNATIONAL SHIPPING
AuroraMate™ proudly offers shipping services to over 200 countries. Should we encounter any issues shipping to your location, we will contact you promptly.
Lost or Missing Packages
Please be advised that AuroraMate™ is not responsible for packages delivered to incorrect addresses provided at the time of purchase. Double-check your shipping details before finalizing your order. In the event of an error on our part, we will take full responsibility and provide you with a no-cost resolution.
Customs and Import Duties
AuroraMate™ is not accountable for any customs or import fees that may occur after your order has shipped. By making a purchase on our website, you acknowledge that additional customs fees may apply upon the arrival of your package in your country.
Estimated Shipping Times
Please note that shipping times may vary by location. Below are our estimated shipping times:
- United States: 3-5 Business Days
- Canada, Europe: 6-10 Business Days
- Australia, New Zealand: 12-14 Business Days
- Central & South America: 8-14 Business Days
- Asia: 8-12 Business Days
- Africa: 8-14 Business Days
Keep in mind that these are only estimates and do not include our 1-3 day processing time. All shipping times exclude any clearance or customs delays.
Tracking Your Order
An email containing your tracking number will be sent once your order is shipped. If you don't receive tracking information or encounter any issues with the tracking details, please contact us.
Frequently Asked Questions
- What if I am not home during delivery?
- Please consult your chosen carrier's policies on missed deliveries.
- Can I change my shipping address?
- Address changes must be made within 12 hours of placing your order.
- What should I do if my package is missing?
- Contact us immediately, and we'll assist you in locating your order.
For any additional questions or concerns regarding shipping and delivery, please contact us, and we will do our utmost to assist you.
